Customer Support
Last updated: September 8, 2026
Email [email protected]. We aim to respond within 3 business days.
Setup and troubleshooting
Include your browser and extension versions, the feature affected, and the error message. If you attach a screenshot, remove API keys, license keys, payment details, and other private information.
License and billing
For missing delivery, device activation, payment, or refund questions, include your purchase email address and Creem order reference. Review the 14-day refund policy. A license covers one user on up to 3 devices; use Settings → License to deactivate a device.
Privacy requests
Contact the same address to ask about, correct, or request deletion of support or order-related information we hold. You can remove locally stored extension data by uninstalling. See the Privacy Policy for details.
About the product
ReplyWink is developed and supported by independent developer Zhu Jingyang in China. It is a browser-based writing assistant. All publishing remains under your control.