Refund Policy

Last updated: September 8, 2026

We offer a full refund of a ReplyWink license purchase if you request it within 14 days of purchase. You do not need to provide a reason. This policy applies when paid purchases are available.

How to request a refund

Email [email protected] from your purchase email address and include your Creem order reference. You may also use the support information on your Creem receipt. Never email payment card details or your AI provider API key.

We aim to respond within 3 business days. Approved refunds are processed through Creem to the original payment method. The time until funds appear depends on Creem, your bank, and your payment method; we will tell you when the refund has been processed.

After a refund

The refunded license will be revoked and paid features will no longer be available under that key. You can continue using the free plan. There is no subscription to cancel.

Other situations

Contact us about duplicate charges, missing license delivery, or a product that does not work as described, even after 14 days. We will investigate and provide an appropriate remedy. AI provider charges are billed separately and must be addressed with that provider. Nothing in this policy limits refund, withdrawal, or other rights you have under applicable law or Creem's applicable buyer terms.